For IT consultancies & MSPs
AlphaI+ for IT consultancies and MSPs
Client billing, retainer hours, and branded invoicing for the part of your IT business that isn't your RMM or PSA.
If you run an IT consultancy or MSP and bill clients for project work, retainer support, or ad-hoc requests, AlphaI+ is the back office that ties the work, the hours, and the invoice together. It is not an RMM, a ticketing system, or endpoint management - it does not monitor devices, patch servers, or replace ConnectWise, Syncro, Atera, or HaloPSA. It sits alongside those tools and handles client-facing request intake, retainer hour tracking, timesheets, and invoicing, without the cost or setup of an enterprise PSA.
What slows IT services teams down
How AlphaI+ fits your workflow
A branded client portal, not another inbox
Each client gets a self-service workspace with your branding to submit requests, see retainer hours remaining, and pull past invoices, so status-check emails stop landing in your inbox. Unlimited client users on every plan.
Support retainer hours that draw down automatically
Set a monthly support-hour pool per client. The balance decreases as work is logged against it, with alerts before you over-deliver, so included hours and billable overage never get confused.
Recurring managed-services billing on autopilot
Flat monthly MSP fees and recurring support packages generate a branded invoice automatically every cycle. Set it once per client and stop re-invoicing the same retainer by hand.
Project work billed by the hour or the milestone
Itemised timesheets handle hourly project and support work; a fixed-price rate card bills a scoped project or migration as a flat milestone amount instead of tracking every hour against it.
Every request has one record, from ask to paid
A client-submitted or on-behalf request moves from submitted to approved to completed to invoiced in one place, so there is a single trail of what was asked for and what it cost - useful when a client questions a bill.
Client and monthly briefs, drafted for you
Built-in AI drafts a plain-language summary of what was delivered and billed for a client, or a month-end brief across your book, so account check-ins take minutes instead of a spreadsheet pull.
The features IT services teams use most
Where most IT services teams start
$199/mo
Growth · 30 active clients · 8 staff seats
Most MSPs and IT consultancies with an established support book start on Growth. A boutique consultancy with a handful of retainer clients can start on Starter ($79/mo, 10 clients, 3 staff) or Solo ($19/mo). Larger MSPs move to Scale ($449/mo, 75 clients, 20 staff) as the client list grows. Every tier ships the full product, including all AI features.
Start free trialCommon questions
Is AlphaI+ an RMM or ticketing tool?
No. It does not monitor devices, manage patches, or handle IT support tickets, and it is not a replacement for ConnectWise, Syncro, Atera, or HaloPSA. AlphaI+ handles the client-billing side - request intake, retainer hours, timesheets, and invoicing - and runs alongside whatever RMM or PSA you already use.
Can each client have their own login?
Yes. Every client gets a branded self-service portal to submit requests, track retainer hours, and view invoices. Client users are unlimited on every plan.
Can it track support retainer hours?
Yes. Set a monthly hour pool per client. The balance draws down as work is logged, and you get alerts before you over-deliver against it.
Can I bill a flat monthly managed-services fee?
Yes. Recurring requests generate a branded invoice automatically each cycle, and a fixed-price rate card bills a scoped project at a set amount with no hourly math.
Do I pay per technician or seat?
No. Pricing is per active client, not per seat. Adding technicians or account staff up to your tier limit does not increase your bill.
How long does setup take?
About 10 minutes: add your branding, create a rate card for your support and project work, and invite your first client. The trial is 14 days with no credit card required.
The bottom line
RMMs and PSAs are built to run your technical operations, not to make a client-facing bill easy to explain. Generic invoicing tools have no concept of a retainer hour pool or a client portal. If you run an IT consultancy or MSP and bill clients for project work, support retainers, or ad-hoc requests, AlphaI+ sits in the gap: a branded client portal, retainer tracking, automatic invoicing, and per-client pricing that starts at $19/mo. It runs alongside your existing RMM/PSA stack, not instead of it. Set up in ten minutes and stop rebuilding the same billing spreadsheet every month.
Run your IT services back office in one place
Start your 14-day free trial. No credit card required. Set up in 10 minutes.